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Certificate

Specialist Certificate in Service Navigation

      Course overview

      • 6 months part time
      • Online
      • Available to domestic and international students
      • Term 1 Intake - January

      Overview

      Part of a person-centred approach to care, service navigation is about linking patients and family members with essential health and community services, and helping people navigate complex and confusing systems.

      The Specialist Certificate in Service Navigation advances your skills as a health and human service professional, and enables you to deliver the most effective outcomes for your clients.

      In this course you will gain an in-depth understanding of the service navigator role and become fluent in the key principles and practice elements of service navigation. You will strengthen your capacity to deliver high quality and effective services for those most in need.

      Who is this course for?

      The Specialist Certificate in Service Navigation is designed for health and human service workers at different stages in their careers, including recent graduates, established practitioners and those seeking to move in new directions.

      This certificate has been devised to equip you to help people, families and organisations that need to engage in services, such as in the aged care or disabilities sector.

      Course aims

      This course prepares students to work in an emerging field in health and human services. It provides the skills to transition towards a new delivery of care by shifting the focus of care from ‘passive recipient’ to ‘engaged partner’. You’ll develop an understanding of the service navigator role both in public and private settings.

      The Specialist Certificate in Service Navigation aims to:

      • Provide students with a framework of the key principles and practice elements of service navigation, enabling them to work effectively with individuals, families, communities and organisations
      • Develop students’ ability to critically evaluate service navigation processes
      • Develop skills in engagement, mobilisation of service systems, costing, contracting and service agreements.

      Pathways

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