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Certificate

Specialist Certificate in Service Navigation

      Course overview

      • 6 months part time
      • Online
      • Available to domestic and international students.
      • Term 2 Intake - April, Term 3 Intake - July, and Term 4 Intake - October

      Overview

      Navigation Services link patients and family members with essential health and community services. There’s a growing trend towards this type of person-centred care to ensure clients’ needs are met and that there are improved health outcomes.

      Individuals and families trying to navigate service pathways can feel like being trapped in a maze with no way out. This is where service navigators can help connect clients with service providers like the National Disability Insurance Scheme and My Aged Care.

      Undertaking the Specialist Certificate in Service Navigation will advance your skills as a health and human service professional, so you can deliver the most effective outcome for your clients. Students of this course will gain in-depth understanding of the service navigator role and become fluent in the key principles and practice elements of service navigation. You will strengthen your capacity to deliver high quality and effective services for those most in need.

      Course aims

      This course prepares students to work in an emerging field in health and human services. It provides the skills to transition towards a new delivery of care by shifting the focus of care from ‘passive recipient’ to ‘engaged partner’. You’ll develop an understanding of the service navigator role both in public and private settings.

      The Specialist Certificate in Service Navigation aims to:

      • Provide students with a framework of the key principles and practice elements of service navigation, enabling them to work effectively with individuals, families, communities and organisations
      • Develop students’ ability to critically evaluate service navigation processes
      • Develop skills in engagement, mobilisation of service systems, costing, contracting and service agreements.

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