Course length

2 days

Lead academic

Professor Liz Molloy

This advanced course focuses on the role of feedback to support learning and performance in the clinical setting. It explores the complexity of feedback as a learning tool and the reasons why feedback is so frequently reported as ‘hard to give and hard to take’. The fundamental principles for effective feedback will be discussed, both at the design level (creating feedback opportunities in the workplace), and the enactment level (for example the verbal feedback exchange). Models of feedback including the Pendleton model, and Feedback Mark 1 and Mark 2 will be explored and applied. Videos of feedback practice will be displayed and analysed using a feedback quality instrument. Through role play, participants will have an opportunity to seek feedback on their feedback skills. The notion that feedback helps to develop the learner’s self-monitoring capacity will be explored, as well as factors that prohibit honest conversations, and the learner’s capacity to articulate their own judgments about performance. Participants will come away with an understanding of factors that help to generate a positive organisational culture, characterised by honest and respectful exchanges for development of individual and team performance.

Learning outcomes

By the end of this course, participants will be able to:

  • Define feedback and its role in learning
  • List the principles of effective feedback
  • Apply Feedback Mark 1 and Mark 2 models during a feedback encounter with a learner/colleague
  • Discuss the role of trust and feedback dialogues in promoting reflection and evaluative judgement
  • Identify the tensions in workplace performance conversations including the often intersecting role of summative assessment and feedback
  • Highlight organizational factors and processes that supportive productive performance development conversations
  • Identify key features of maladaptive responses to feedback, and methods to approach the learner with defensive responses
  • Describe the advantages of multi-source feedback and how this mechanism could be used to enhance learning
  • Set goals for own development as a facilitator of feedback in the workplace

There are no dates currently available for this program. Please complete an Expression of Interest form below and we will keep you updated with course announcements and dates. We are also happy to discuss the development of bespoke short courses for your organisation.