Your support services
Stop 1 is the first contact point for student support – in person at Parkville or by phone, email or live chat.
Once you become a student at Melbourne, our dedicated, friendly Stop 1 team can help you out in a wide range of areas from administration and enrolments, to health and wellbeing support and academic skills and career opportunities. You can drop in or book an individual appointment with a student adviser all throughout the year to talk to someone who can help you navigate your university experience
We have extended our opening times to make sure we're available when you need us most.
Extended opening hours:
- 10am - 2pm: Saturday 14 December 2019
- 10am - 2pm: Saturday 21 December 2019
- 10am - 2pm: Friday 27 December 2019 (phone and live chat only)
- 10am - 2pm: Monday 30 December 2019 to Tuesday 31 December 2019 (phone and live chat only).
Chat one-on-one with one of our Stop 1 advisers.
Monday to Friday: 1pm-6pm
Last chat requests close at 5.30pm
Stop 1 can help you with
Need help enrolling, paying your tuition fees or other enrolment issues? Get in touch wth Stop 1 for advice on:
- course and subject enrolment
- timetabling and course planning
- applications and admissions
- international student support
- financial aid and scholarships
- exchange and study abroad
- examinations, records and results
- graduation enquiries
And any other question you may have!
There’s a range of services on offer to keep you happy and healthy while at uni. And many are free!
The University Health Service is conveniently located right by the campus. Book an appointment with a doctor, or sign up for a free health check – a quick, simple way to get a snapshot of how healthy you are and to learn about ways to improve your health.
The Counselling and Psychological Services team provides free, confidential, short-term professional counselling to all University of Melbourne students, as well as free interactive workshops on topics like assertive communication, overcoming procrastination and looking after your mental health. There’s also free mindfulness workshops available every Wednesday.
Adjustments to learning and assessment are sometimes required to allow all students to reach their full potential.
The Student Equity and Disability Support (SEDS) team provides services for students who need ongoing support with their studies. Support is provided on a case-by-case basis and might include alternative exam arrangements, academic support workers, equipment loans, assistive technology, accessible formatting, assignment extensions, flexibility in attendance requirements and accessible teaching spaces and ergonomic furniture. SEDS also maintains a database of disability-specific information guides that will help you navigate your studies and the support available.
We encourage you to book an appointment with a SEDS adviser prior to enrolling to find out if the University is right for you.
The University Library offers services such as assistive software, ergonomic furniture and equipment, help with research and special lending rules. All library buildings have wheelchair access and in multi-storey buildings there are lifts to move between floors.
You can also check out the University of Melbourne Student Union’s Disabilities Department, which organises a variety of events each semester aimed at fostering a sense of community, and educating the broader public about disability and mental health. Or attend a free workshop about Studying on the Spectrum or Breaking Free from Anxiety, run by the University’s Counselling and Psychological Services service.
If you’re in need of financial assistance, find out more about the grants, loans and programs on offer for students with a disability.
Chaplains of various faith backgrounds are available on campus to support you. You could discuss your values, commitments and faith, or see support in thinking through how these are affected by your study.
The Parkville campus has an Islamic Prayer Space with Friday prayers held weekly, and there are Catholic, Uniting and Anglican chapels at the University’s residential colleges within walking distance of campus. There are also many faith-based student societies that you can join for friendship and support.
The University of Melbourne Student Union Legal Service is a specialist community legal centre that provides free and confidential legal advice to all students.
The Financial Aid team provides student loans, advice about Government payments, grants based on financial need (including housing/rent assistance grants) and welfare support. You can book an individual appointment to speak with a specialist staff member about your situation.
If you need help finding accommodation and advice on your rental rights, book an appointment with Student Housing.
Want to kick your academic goals? Help is at hand.
The Academic Skills Hub is an online learning resource giving you information, exercises and quizzes to help with study skills, research and referencing, academic writing, presentation skills and more. There is also a comprehensive library of online resources covering note-taking skills, time management, academic writing, copyright and more.
Your academic success at university can depend on your skills in locating quality information. The University of Melbourne Library provides tours, workshops and online resources designed to meet your needs whether you’re an undergraduate or graduate student.
You can get individual advice and support by booking an appointment with an academic skills adviser. Bring along a copy of your work and your adviser can identify areas for improvement, as well as discuss strategies for skills development, revision and time management. There’s also drop-in sessions run by senior students throughout semester where you can get help with a subject, or specific academic skills such as academic writing or maths and statistics.
Whether you have a dream career in mind or want to explore your options first, we will be there to support and challenge you to get there.
As an international student you’ll receive targeted support to help you settle in to life in Melbourne and achieve your academic ambitions.
Before leaving home, check if we offer a pre-departure briefings in your country. You and your family are invited to attend to learn about everything from visa requirements to the weather, and ask any questions you may have.
The International Student Support team provides personal support, advice and information on issues that can affect your study and life, including difficulties settling in, unexpected problems or emergencies, family issues, assistance understanding academic policies and procedures, housing, financial issues and more.
Academic support is available through the University's Academic Skills service, which offers a range of online materials, workshops, tutorials and one-on-one appointments to enable students to achieve their full academic potential. If English is your second language, the Diagnostic English Language Test (DELA) will help us assess the support you may need.
You can also get involved in workshops and events designed to help you work through issues such as cultural shock and homesickness, and share your experiences with other students in the same situation. Or you could join the Melbourne Talks program and participate in weekly activities designed to build confidence, community, networks and friendships while helping you develop your English language skills and cultural awareness.
Career information and support for international students wishing to work in Australia is also available.