Level up with Melbourne MicroCerts

Industry-ready skills

Develop in-demand skills aligned with industry best practice you can apply immediately.

Taught by leading experts

Learn from internationally recognised academics and professionals with years of on the ground experience.

Shareable digital certificate

Showcase your capabilities with an industry recognised digital certificate you can share with your professional network. See an example certificate

What you will learn

Gain contemporary skills and knowledge for your job now.

Effective business processes allow organisations to be more efficient, agile, and able to respond quickly to ever-changing customer needs.

This Melbourne MicroCert is ideal for professionals, managers, and business owners seeking a deeper understanding of the state-of-the-art tools and techniques used to document, analyse, and optimise business processes within an organisation.

Designed to give you essential practical experience, Process Thinking and Improvement has been co-designed with Telstra, Australia's leading telecommunications company.

Learning in this course is equivalent to Level 9 of the Australian Qualifications Framework (AQF).

Understand the key elements of business process modelling

Learn to identify clear starting and end points to your business processes.  You'll explore the key elements in process modelling including triggers, inputs & outputs, as well as customer expectations to ensure your organisation achieves its strategic goals.

Learn the essentials of business process documentation

Better understand your organisation's processes by documenting them in a process architecture that will facilitate the selection of processes for improvement initiatives.     You’ll use the American Productivity and Quality Center (APQC) framework as a guideline to identify and classify your organisation's processes in a process architecture.

Explore fundamental process analysis & redesign methods

Draw from proven methodologies, such as Lean, Six Sigma, and operations management to confidently detect process issues and their root causes in your organisation. Understand when, how, and which redesign technique to use so process improvements align perfectly with your business management objectives.

Design your own business process models  

Use industry-recognised software to build and implement user-friendly process models. Explore the principles of process modelling language, and gain the skills needed to develop visual representations that describe complex business processes for stakeholders.

Gain essential practical experience in business process redesign

Analyse a 'real-world' organisation's business process and draw on your new knowledge to identify one major issue. You’ll work in a team to solve the problem and redesign the business process, gaining valuable practical experience that will enhance your career options.

Who you will learn from

Learn from skilled academic and professional experts who will share invaluable knowledge you can use in your job.

Dr Adriano Augusto

Research Fellow in Process Mining

Dr Adriano Augusto is Research Fellow in Process Mining and a lecturer in the School of Computing and Information Systems, University of Melbourne. Adriano’s research interests focus on process mining algorithms’ design and applied process mining in traditional business contexts and healthcare. Adriano serves as a Program Committee member for two top conferences in Information Systems Engineering (BPM and ICPM) and was Program Committee Chair for the working conference BPMDS in 2020 and 2021.


For individuals

For individuals

To take Process Thinking and Improvement as a stand-alone Melbourne MicroCert, you'll pay the normal course price.

Please contact Student Support to discuss discounts and payment options for University of Melbourne staff or alumni, or to pay by invoice.

$1350.00 AUD (inc GST)

Enrol now
Registration closes Apr 16, 2023

For teams

For teams

If you have three or more team members who are keen to upskill with Process Thinking and Improvement, get in touch to discuss pricing. For large groups, we can also deliver and contextualise this course exclusively for your organisation.

Pricing on request

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17 April – 28 May 2023

Registration closes Apr 16, 2023

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Course details