Find an authorised education agent

You can apply for study and manage your application directly with the University. You can also get assistance  from a University of Melbourne authorised agent in your country*.

Our authorised education agents can help you find a course that’s right for you, lodge an application, accept your offer, and provide you with information relating to living in Australia and visa requirements.

If you decide to use an education agent, here’s some information about the assistance and services they can provide, what fees you may incur and which Australian laws protect you when you engage an authorised education agent:

Applicants who have studied in certain countries are required to apply through an agent to have their documents verified.

  • International graduate applicants who have studied in Pakistan are required to apply through one of our authorised education agents so that transcripts can be verified. Undergraduate or domestic applicants will have transcripts verified through other methods.
  • International applicants who have studied in China can either apply through an authorised education agent or share their academic transcripts using the centre for Student Services and Development (CSSD) (formerly known as CHESICC).
  • International applicants who have studied in India are required to apply through one of our authorised education agents.

For more information, visit the guide to your online application.

Applicants who have studied in other countries may also choose to use an authorised education agent.

  • The authorised education agents you can use are listed by country and city below. All the services you receive must be delivered by the staff in these agencies.
  • However, if there is no authorised agent listed for your country, you may use one listed in a neighbouring country/region (from the provided list) to assist you with your application.
  • The University will not liaise with any other education agents or migration agents acting on your behalf.
  • You can only use one authorised education agent at a time.
  • Providing you with information related to the University, including regarding courses, fees, facilities, refund policies, entry requirements,
  • Providing you with information related to living in Australia, the local environment, cost of living and student visa requirements,
  • Assisting you to prepare and submit your application including certifying your documents,
  • Corresponding with the University on your behalf, and
  • Accepting an offer of study, including through the provision of the conditional CoE process, and enrolling.
  • Some education agents may charge fees on top of the University’s application fee for some services.
  • Make sure you ask your education agent about all of their fees and charges before agreeing to use their services.

If you're having problems or issues with your authorised education agent, you can make a complaint or lodge a grievance under the University Student Complaints and Grievances Policy.

How to lodge a complaint or grievance

University Student Complaints and Grievances Policy

  • The University and its education agents are subject to the requirements of the ESOS Act and related laws.
  • The University pays education agents a fee for the services they provide to applicants.

This assistance is not available to domestic students, prospective exchange students, Australia Awards (formerly AusAID) applicants, or current international students. If you are a current or recently graduated University of Melbourne international student please contact Stop 1 for advice and assistance.

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