Application portal help

If you receive an 'Application error' or 'Unauthorised access' message, follow the steps on the Application/eStudent portal troubleshooting page.

If you're a current student or recent graduate with an active UniMelb account:

• Reset your password from the Student account management page.
• If your email address has changed since studying, you may encounter some issues. If this is the case, please contact Student IT.

If you're a previous student without an active UniMelb account:

• Reset your password using the Applicant password reset page.
• If your email address has changed since you last applied to the University, you may encounter some issues. If this is the case, please contact our Future Students team.

Do not create duplicate accounts as this can cause delays in the processing of your application.

If you've tried to upload documents but are seeing an error message about missing documents, the following steps may resolve the issue:

1. Uploading documents is a two-step process: The first step is to upload the file, the second step is to click the 'Upload' button.
2. Check the document file size: The maximum file size for attachments is 6MB. If a file is larger than that, the form will not proceed.
3. Check your browser: Chrome is the recommended browser for the application form. Open the application form in an incognito window in Chrome, clear cookies and cache in your browser, and try again.

If the issue persists, please contact the Future Students team.

If you've paid the application fee in the payment section but can't submit your application:

1. Go to the 'Personal details' section of the application and make sure that your postal address is no more than 80 characters and is written in the English alphabet. If you need to change your address to make your application payment, you will be able to update it after your application has been submitted.
2. If you still can’t submit your application, you will need to complete an Application fee waiver request.
   • When completing the request form, select 'I paid but cannot submit my application'.
   • Upload supporting documentation (eg. evidence of payment) to the request form.
   • Once your waiver request is processed and approved, you should be able to submit your application without being prompted to pay the fee again.

International students need to submit the Student Acceptance and Payment Agreement.

• If you have an active University of Melbourne student account, you will need to use your student account credentials to log in.
• If you don't have a University of Melbourne student account, you will need to log in by entering the applicant login details that were provided to you when you applied for your course. Your username will be your Student ID number, which you can find in your offer letter.
  • If you're unable to log in using your applicant log in details, please go to Applicant password reset. Once you've created a new password, try logging in to the Student Acceptance and Payment Agreement with your Student ID and new password.

If you continue to experience issues logging in, please contact the Future Students team for further assistance.

1. Log in to the Application portal:
   • If you are a current student or recent graduate, login with your Unimelb username and password.
   • If you are not a current student or recent graduate, use the applicant login details that were provided to you when you applied for your course. Your username will be your Student ID number, which you can find in your application acknowledgement email.
   • If you've forgotten your username and password, see 'How do I reset my student account password?' above for instructions.
2. Navigate to the Applications tab – the third option along the bar at the top of the screen.
3. Under 'Application summary', click 'Upload documentation' or 'Provide responses'. The option you see is triggered by what stage of the application you're at.
4. Under 'Supporting documentation', Click 'Upload a new file'.
5. Click 'Choose File' or 'Upload new file', and choose a  file to upload. To upload more than one file, select 'Add another'.
6. Once you've selected all your files, you must click the 'Upload file(s)' button to successfully complete the upload process.
   • The maximum size for each file is 6MB.
   • If your internet connection is slow, you may want to upload files one at a time.

Please contact our Future students team and include any troubleshooting steps you've attempted.

To avoid undue delays, please provide the following information to assist staff in diagnosing and resolving your issue:

1. Your Applicant ID if you have one. For current or former University of Melbourne students, this is your student number.
2. Your full name (given name/s and family name), date of birth, and the name of the course you're applying for.
3. The problem experienced and the date/time it happened. If possible, include the error message and the page you were on or a screencapture of the page.
4. If applicable: The address on your student record and the name of the course you previously studied with us for identification purposes.