This course will provide clinicians with resilience tools that they can use to improve their wellbeing under the normal stresses of clinical work and also in times of upheaval, such as during the COVID-19 pandemic.

Clinical practice can be challenging under normal circumstances, and it can be very stressful in times of change and upheaval, such as during a pandemic. In order to perform at your best, you must have resilience skills. Resilience is more than simply ‘bouncing back’: it is the capacity to maintain growth through hardships and emerge from challenges stronger than before. Research shows that resilience is the key for success and satisfaction in life.

The course will help you to:

  • Face challenges – such as the COVID-19 pandemic – using specific resilience tools
  • Respond appropriately and constructively to difficult situations
  • Build your capacity to conceptualise adversity as a challenge rather than as a threat
  • Develop coping strategies and tools


All clinicians working in healthcare: nurses, doctors and allied health professionals.


  1. Define the concept of resilience
  2. Outline the role of appraisal in resilience
  3. Identify the three components of appraisal
  4. Identify healthy versus unhealthy attributions
  5. Understand the role of resources and demands in determining whether adversity is viewed as a threat or challenge
  6. Identify problem-focused coping strategies
  7. Identify emotion-focused coping strategies
  8. Engage in the What Went Well Exercise
  9. Design a personal well-being plan

    • Tutorial 1: Overview of Resilience
    • Tutorial 2: Appraisal: Attribution and Meaning
    • Tutorial 3: Appraisal: Coping Strategies

    List of particular knowledge or skills obtained through course

    • Tutorial 1 – What is resilience and how does our appraisal of adversity affect our well-being?
    • Tutorial 2 – The difference between healthy and unhealthy attributions and the importance of challenge versus treat meanings
    • Tutorial 3 – Ability to apply problem solving and emotion-focused coping strategies


    The assessment is submission of tutorial unit self-assessments.

    A Certificate of Completion is provided upon satisfactory completion of the course.

    Delivery mode

    Course completion requires approximately 5 hours of elearning.

    Clinicians have the flexibility to study in their own time and location. Program materials can be accessed through the eLearning Education app on mobiles and tablets with iOS, Android or Windows systems. Program materials can also be accessed using a web browser.


    Professor Jill Klein

    Melbourne Medical School (Department of Medical Education) and Melbourne Business School

    Clin resilience during COVID19 2

    Jill Klein received her PhD in social psychology from the University of Michigan in 1990. She then joined the Marketing Department at the Kellogg Graduate School of Management, Northwestern University. From 1997 to 2008, she was on the faculty at INSEAD. She joined Melbourne Business School in 2009 and Melbourne Medical School in 2015. Jill teaches clinical decision-making, leadership, and resilience. She also directs the MDHS course Specialist Certificate in Clinical Leadership – a leadership program for healthcare professionals. Her research interests are medical decision-making, diagnostic error, junior doctor resilience, and medical student wellbeing. She has written for a wide range of publications, including in the British Medical Journal, Medical Education, Management Science and Harvard Business Review. She is the author of We Got the Water: Tracing My Family’s Path Through Auschwitz. Jill plays soccer regularly and plans to continue to do so until her knees give out.


    Mobile Learning banner


    T: +61 3 8344 5673

Course Information


This course is free for the public.: AUD $ 0 (incl GST)



Entry requirements

There are no set entry requirements for this course.