Specialist Certificate in Service Navigation

What will I study?


What you will learn

This course prepares students for advanced practice in the health, mental health and human services sector. You will learn how to apply your skills in service navigation, enabling you to work effectively with individuals, families, communities and organisations. You will also be equipped to provide leadership in the development and implementation of service navigation in a variety of health and human services fields.

Drawing on the framework of theoretical and clinical approaches, you will be able to critically evaluate the processes and systems in service navigation to improve outcomes for your clients engaged in long-term health services.

Through this course you will learn to:

  • Engage and mobilise navigation services systems
  • Engage in ethical navigation practice
  • Build effective partnerships with service users and their families.

Course structure

To gain the Specialist Certificate in Service Navigation you must complete two 12.5 credit points comprised of:

  • One core subject
  • One elective subject.


On average, it is estimated that students will be required to allocate 15-19 hours per week for study time for each subject. However, the time commitment required can vary based on individual task management and planning skills, familiarity with the material, reading style and speed.

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Explore this course

Explore the subjects you could choose as part of this certificate.